Privacy Policy

Privacy

This policy explains when and why Travelgift Ltd collects your personal information, how we use it, the conditions under which we may share it with others, and how we keep it secure.

Travelgift is committed to safeguarding the privacy of our website visitors, customers If you have any questions or concerns about this policy or how we handle your personal information, please contact us

Who are we?

Travelgift Ltd is a company registered in England & Wales (registration number 8094339), with its registered offices at Pera Business Park, Nottingham Road, Melton Mowbray LE13 0PB

We are registered with the Information Commissioner’s Office under registration number ZB119684, and act as the data controller in the collection, storage, processing and protection of your personal information.

How do we collect information from you?

When you visit or browse our website, we collect information in accordance with our cookie policy. We will also collect any information you submit via the enquiry forms on the website.

When you purchase a Gift Card, we collect information regarding the transaction and the details or relevant contact person

When you purchase a Hotel, Attraction Ticket, Tour Taxi Transfer or Car Hire , we collect information regarding the transaction, and the details of relevant contact person

We may also collect data from you when you contact us by email, or on the telephone. Some phone calls may be recorded for training or quality purposes. You will be clearly informed if this is the case.

What type of information do we collect?

When you visit our website, we will collect information about

• Your computer’s IP address
• Your browser and operating system
• Details of which pages you viewed, and the date and time at which you requested them
• The address of the webpage or source of the email message that directed you to the website

When you complete a contact form on the website, we will collect

• Your name and email address and some details about your organisation.
• Any other personal information you choose to supply via the contact form

When you purchase a product for yourself or someone else, we will collect

• Your name and contact details and some details about your organisation where applicable
• The name and contact details of designated points of contact or organisation where applicable
• Details of your transaction, including your credit card number

When you visit to our website, the information gathered is used

• to meet our legal obligation to ensure the security and safety of the personal information we gather, and
• to meet our legitimate interest in maintaining the secure and efficient operation of our website and networks
• to measure the effectiveness of our website and marketing communications.

When you complete a contact form, the information gathered is used

• to meet our legitimate interest in answering your query
• to provide a quote or take some action before entering into a contract with you
• to send you marketing emails, but only if you have explicitly consented to this

When you purchase a product from us through our sales team, the information gathered is used

• to meet our contractual obligation to provide you with the training you have purchased
• to meet our legitimate interest in delivering your training in a safe, efficient and timely manner
• to meet our legitimate interest in improving our courses and conducting internal sales analysis & market research
• to meet our legal obligations regarding business accountancy and tax
• to send you marketing material or further sales proposals, but only if you consent to this

How long is your information held for?

We regularly review how long we hold your information for, to ensure we don’t keep it longer than necessary. In some cases, we hold your data because we are legally required to. When we no longer need your data, it will be destroyed or erased.

• Booking details your name and address are for 6 years
• Transaction details (including your credit card information) are held for up to 7 years.
• Details you supply about contact persons on the booking
• Personal information you supply about yourself when purchasing a product will be held for 18 months after last contact
• Mailing list contact details will be held until you opt to stop receiving our marketing messages, or until we elect to stop sending such messages

Who is your information shared with?

We will only share your personal data for the purposes outlined in this policy, or when we are legally required to do so, or when we have your explicit consent to do so.

When you purchase a product, your data is collected by our ticketing suppliers and any payment is processed by Paypal

When you make a payment to us by phone, your payment is processed by Paypal.

To conduct our business, we may also share your personal information with third parties who will process it on our behalf. These parties will only use your personal information for purposes mentioned in this policy. We may share your personal information with

• Our accountants, only when it is necessary to manage our accounts and tax affairs
• Advisors we may employ, only when it is necessary for them to provide relevant advice
• Our insurers, only when necessary to pursue a claim or potential claim
• Independent contractors we may employ, only when necessary for them to perform the task they have been contracted for.

Transfers outside of the EEA

Personal information you submit to us may be transferred, stored or processed outside of the European Economic Area (‘EEA’). By submitting your personal data, you agree to this transfer, storage or processing. We will take all reasonable steps to ensure that data transferred, stored or processed in this way is handled in accordance with this privacy policy.

Information you transfer to us is encrypted in transit and held on secure servers. Where we have issued you with a password to access certain parts of our systems, you are responsible for ensuring the security of your password. We will never ask you to disclose this password.

What rights do you have regarding your data?

• You have the right to have any mistakes in your data corrected.
• You have the right to request a copy of the data we hold about you.
• Where Travelgift processes your data to achieve our own legitimate interests, you have the right to object to our processing of your personal data.
• If you believe Travelgift does not have a valid reason to process your data, you may restrict our processing of your data until we can prove that we do.
• You have the right to request that the data we hold about you is erased. For example, if you do not want to be contacted, you can ask to have your contact details removed.

If you want to exercise any of these rights, or have any other privacy questions, please email info@travelgift.uk You can also write to

Data Protection Team

Travelgift Ltd

Pera Business Park

Nottingham Road

Melton Mowbray

LE13 0PB

 

How do I complain to the regulator?

If you are unhappy with the way we handle your information, please visit https://ico.org.uk/concerns/